1. Who we are
Dessant Transport Inc, operating as "Dessant" ("we", "us", "our"), provides vehicle auction facilitation services via dessantgateway.com (the "Site"). This policy explains what personal data we collect, how we use it, and your choices. Data controller: Dessant Transport Inc, 2405 Westfield Street, Suite 200, West Springfield, MA 01089, USA. Contact: dt@dessant.com.
2. Information we collect
2.1 Information you give us
Via the sign-up form: account type (individual or company), company name and contact person (if applicable), first and last name, email address, mobile phone number and, where given, your consent to receive SMS messages, country of residence, purchase intent (use in the USA or export) and destination country, estimated monthly purchase volume, how you heard about us, and preferred plan and service level. During onboarding and transactions: correspondence, bid instructions, and transaction history.
2.2 Verification information
Where required for the checks described in our Terms (Section 4), we may collect government-issued ID, proof of address, company registration and beneficial-ownership documents, and source-of-funds information.
2.3 Information collected automatically
IP address, device and browser type, pages viewed, and referral source, via cookies and similar technologies (see Section 7).
2.4 Payment information
Payments are processed by Stripe; we do not receive or store full card numbers.
3. How we use your information, and our legal bases
| Purpose | Legal basis (EU/UK GDPR) |
|---|---|
| Respond to your enquiry; provide the Services; manage your account, bids, deposits, purchases, deliveries | Performance of a contract (Art. 6(1)(b)) |
| Identity, sanctions, and export-control screening | Legal obligation (Art. 6(1)(c)); legitimate interests (Art. 6(1)(f)) |
| Payment and deposit processing | Performance of a contract (Art. 6(1)(b)) |
| Customer-care SMS messages | Consent (Art. 6(1)(a)); you may withdraw at any time (reply STOP) |
| Site analytics and advertising measurement | Consent via the cookie banner (Art. 6(1)(a)) where required; otherwise legitimate interests |
| Email marketing (if you opt in) | Consent (Art. 6(1)(a)); every email includes an unsubscribe link |
| Legal, tax, and regulatory compliance; establishing or defending claims | Legal obligation (Art. 6(1)(c)); legitimate interests (Art. 6(1)(f)) |
4. Who we share data with
We share personal data with third parties only as needed to operate the Services: form processing (Web3Forms delivers sign-up submissions to our inbox); payments (Stripe); analytics and advertising (Google Tag Manager / Google Analytics, Meta Pixel, set only per your cookie choices; these providers process data under their own policies); auction houses, transport, title, and export partners (only the information necessary to source, bid on, purchase, and deliver vehicles on your behalf); professional advisers and authorities (where required by law, e.g. customs or sanctions authorities).
We do not sell your personal data. We do not share your mobile phone number or SMS opt-in/consent data with any third parties or affiliates for their marketing or promotional purposes. No mobile information is shared with third parties for such purposes. Service providers receiving personal data may use it only to deliver their service to us and not for their own marketing, analytics, or other independent purposes.
5. SMS / text messaging
If you provide your mobile number and opt in on our sign-up form, Dessant Transport Inc uses it to send customer-care SMS messages only — for example, replies to your enquiries and messages about your account, verification, consultation scheduling, and the status of your bids, deposits, purchases, and deliveries. We do not send marketing or promotional text messages. Message and data rates may apply; message frequency may vary, on average 1–2 messages per month.
You can opt out at any time by replying STOP to any message; reply HELP for assistance. The mobile phone numbers and SMS consent we collect for text messaging are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. See our Terms & Conditions for full SMS program terms.
6. Email marketing
We send marketing emails only if you opt in. Every marketing email contains an unsubscribe link, and unsubscribing does not affect service emails about your account or transactions.
7. Cookies
The Site uses: essential cookies (required for the Site to function); analytics cookies (Google Analytics, for traffic and usage measurement); advertising cookies (Meta Pixel, for ad measurement). Where the law requires consent (e.g. EU/UK), analytics and advertising cookies are set only after you accept them via the cookie banner, and you can withdraw consent at any time via . You can also control cookies in your browser; disabling some may affect Site functionality.
8. International transfers
We serve clients in multiple countries; your data is processed in the United States and may be processed in other jurisdictions. Where data is transferred from the EU/UK, we rely on appropriate safeguards, including the European Commission's Standard Contractual Clauses (and the UK Addendum), or other lawful transfer mechanisms.
9. Data retention
| Data | Retention |
|---|---|
| Account and transaction records | Duration of the relationship + 7 years (tax, customs, and legal requirements) |
| Verification (KYC/sanctions screening) documents | 5 years after the relationship ends, where required by law |
| Sign-up enquiries that never become clients | 24 months, then deleted |
| SMS consent records | Duration of consent + 4 years |
| Analytics data | Per provider settings, max 26 months |
10. Security
We use technical and organisational measures appropriate to the risk to protect personal data, including encryption in transit (TLS), access controls, and vendor due diligence. We maintain safeguards designed to prevent unauthorized sharing or disclosure of consumer data, including mobile information. No system is perfectly secure; if a breach occurs that affects your personal data, we will notify you and the relevant authorities where and when required by law.
11. Your rights
Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data, to object to processing, to data portability, and to withdraw consent at any time (without affecting prior processing). To exercise these rights, contact dt@dessant.com; we respond within the timeframe required by applicable law (one month under GDPR). We will not discriminate against you for exercising your rights. If you are in the EU/UK, you may lodge a complaint with your local data protection authority. If you are a resident of a US state with a comprehensive privacy law (e.g. California), you have analogous rights of access, deletion, and correction, and the right to opt out of "sharing" for cross-context behavioral advertising, exercisable via or dt@dessant.com. We do not sell personal information as defined by those laws.
12. Children
The Services are for adults. We do not knowingly collect personal data from anyone under 18; if you believe a minor has provided data, contact dt@dessant.com and we will delete it.
13. Do Not Track
Some browsers send "Do Not Track" signals; there is no common standard, so the Site does not respond to them. We honor Global Privacy Control (GPC) signals where legally required.
14. Changes to this policy
We may update this policy from time to time. Material changes will be notified via the Site or by email and reflected in the "Last updated" date above.
15. Contact
Dessant Transport Inc · dt@dessant.com · +1 (413) 216-2131 · 2405 Westfield Street, Suite 200, West Springfield, MA 01089, USA. EU/UK individuals: you may also contact your local supervisory authority.